Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and repair slow garage door movement within 1-2 hours of arrival. Slow movement is typically caused by issues with the springs, rollers, or opener motor—all of which we carry common replacement parts for in our service vehicles. For standard repairs, we offer next-day service, and for emergencies, we provide same-day response. Our technicians are factory-trained and can quickly identify the root cause, whether it's worn rollers, a weak torsion spring, or an aging opener that needs adjustment or replacement.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can stem from several common issues: 1) Worn or damaged rollers that create friction along the tracks, 2) Weakening torsion or extension springs that struggle to lift the door's weight, 3) An aging or underpowered garage door opener motor, 4) Lack of lubrication on moving parts causing resistance, 5) Misaligned or bent tracks impeding smooth operation, 6) Cold weather affecting the lubricant viscosity, or 7) Broken cables or pulleys in the lifting mechanism. Our technicians perform a comprehensive 21-point inspection to identify the exact cause and recommend the most cost-effective solution. Regular maintenance can prevent most of these issues before they affect your door's performance.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, we offer flexible financing options for commercial garage door installations to help businesses manage their cash flow effectively. Our financing programs include: 1) 0% interest for 12 months on qualified purchases, 2) Low monthly payment plans extending up to 60 months, 3) Quick approval process with decisions typically within 24 hours, 4) No prepayment penalties if you want to pay off early. We work with multiple lending partners to find the best rates for your business. Additionally, many commercial door upgrades may qualify for energy efficiency tax credits or local business improvement grants. Contact us for a free estimate and financing pre-approval—our team can walk you through all available options during your consultation.

Question 4

What's included in your garage door maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a complete 21-point inspection and tune-up: visual inspection of all hardware, spring tension testing and adjustment, lubrication of all moving parts, track alignment check, safety sensor testing, opener force adjustment, weather seal inspection, and a full operational test. Regular maintenance extends your door's lifespan by years and prevents costly emergency repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-4 hours. This includes removing the old door (if applicable), installing the new door panels and hardware, mounting the opener, programming remotes, and testing all safety features. Commercial installations may take longer depending on the door size and complexity. We always schedule enough time to complete the job properly without rushing.

Question 6

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind our work with a comprehensive 3-year warranty on all labor. Additionally, all parts and doors we install come with manufacturer warranties ranging from 1-10 years depending on the product. Our money-back guarantee ensures your complete satisfaction—if you're not happy with our service, we'll make it right or refund your money.

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